FAQ

  • established in 2019.

    bespoke accessories made in perpetuity from locally acquired and internationally sourced precious and natural materials. exploring the strength of simplistic shapes. influenced by art. a study of colour. imperfections akin to the human form.

  • info@van-rae.com

  • MATERIALS

    14k Gold Filled is a layer of gold pressure-bonded to another metal. gold-filled has 100% more gold than gold plating, is tarnish-resistant and is to not likely flake, rub off or change colours. if you can wear gold then gold filled should not result in an allergic reaction.

    Sterling silver is a precious metal and may require cleaning from time to time. gently rub the silver with a cloth several times. rinse the silver thoroughly in warm water and carefully dry to remove the tarnish and dullness. note: chlorine and bleach accelerate tarnishing and should be avoided.

    Plated metals are more susceptible to chipping and colour fade, however special care during wear and cleaning will extend its lifespan and avoid fading out and tarnishing. due to the nature of the plated jewellery, we cannot accept back items that have tarnished or faded with wear.

    Pearls will last for generations if cared for properly. pearls should be kept free of perfumes, cosmetics, perspiration and dirt. gently wipe pearls with a slightly damp cloth.

  • avoid extreme temperatures, overexposure to bright light, perfumes, chlorine, cosmetics, ultrasonic cleaning, household chemicals and sanitisers.

    remove prior to exercise, showering, moisturising and swimming. take care to protect jewellery from impact against hard or abrasive surfaces.

    avoid layering with other chains that may be cause abrasion.avoid excessive pulling which may stretch and weaken the band.best cleaning practices include cleansing your VANRAE piece in warm water with a very soft brush and dry with a soft cloth.

    store separately in pouch when not wearing.

  • Domestic Standard Shipping

    Domestic registered shipping within Australia - Flat fee $10

    All pieces are made to order, please allow up to 14 days for delivery.

    VANRAE is not responsible for lost or missing packages once they leave the premises.
    Shipping restrictions

    VANRAE is unable to deliver to PO boxes or postal forwarding companies.

    International shipping can be organised, please email for shipping rates

  • All sales on VANRAE are final. Due to hygienic purposes and the bespoke nature of all of our pieces, we do not offer refunds or exchanges. Please email us to address any questions or concerns you may have.

    In the event you receive an item that you believe is damaged or defective, please email customer service within 48 hours of receiving your order. We reserve the right to deny any request for return, exchange or repair.

    In the instance your item is not accepted, it will be returned to you and neither a refund nor exchange granted.

    If you have purchased a VANRAE piece from another retailer, please consult that retailers applicable policies. VANRAE is not responsible for purchases from other retailers.